FAQs
After completing your purchase, you’ll receive a link to download a ZIP file containing your voice command sheet in PDF format. You can save it to your device and access it anytime.
Once downloaded, you’ll need to extract (unzip) the ZIP file to access the PDFs. Most devices have built-in tools for this. After extracting, you can open, view, and print the PDFs as needed.
Yes, the PDF files can be used across a range of devices, including computers, tablets, and smartphones. They can also be printed in a variety of sizes, including A3 and US Letter, depending on your needs.
Colours may vary slightly between your screen and the printed version of the command sheet. This is due to differences in monitor displays, printer settings, ink, and paper type. For best results, we recommend using high-quality print settings and adjusting your printer calibration if needed.
Due to the nature of digital downloads, we’re unable to offer refunds or returns once a purchase has been completed. If you experience any issues with your files, please get in touch and we’ll be happy to help.
Our digital downloads are for personal use only and are not permitted to be shared, distributed, or resold. If you require multiple copies for a team or organisation, please contact us to discuss suitable options.
If you have any trouble accessing your download link, please get in touch with us and we’ll resend it or help resolve the issue as quickly as possible.
We’re open to suggestions and may be able to create or adapt products based on your needs. Please contact us to discuss your requirements.
Our mugs have a capacity of 11oz, making them ideal for your favourite hot drinks, whether at home or in the office.
Yes, our mugs are both dishwasher and microwave safe, making them convenient for everyday use.
Our mugs are made from durable ceramic, designed to provide a smooth finish and long-lasting quality.
Our mugs are printed using high-quality methods to ensure the design remains clear and vibrant with regular use. Following care instructions will help maintain the finish.
We aim to process and dispatch your order within 2–5 working days. Delivery times may vary depending on your location and shipping method.
Yes, once your order has been dispatched, you will receive a tracking number so you can monitor its progress.
If your mug arrives damaged or faulty, please contact us and we’ll be happy to arrange a replacement or resolve the issue promptly.
For Digital Downloads: You will receive these instantly! As soon as your payment is confirmed, a download link will be sent to your email and will also be available in your “My Account” area on our site.
For Physical Products (Mugs & Mats): Because these items are custom-printed to order, they follow a different timeline:
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Production: Please allow 3–5 business days for printing and quality checks.
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Shipping: Once printed, standard shipping typically takes 3–5 business days.
Note: If you order a digital sheet and a physical mug together, you’ll get the digital link immediately while the mug begins its production process.
To ensure a smooth delivery experience, our system automatically checks your shipping destination against regional restrictions. Currently, physical items (like mugs and mouse mats) can only be shipped to the UK, USA, and a selection of other countries.
If you select a country outside these regions, any physical items will be automatically removed from your cart to prevent checkout errors.
This usually happens if the system hasn’t “registered” your full address yet.
- Go to your Cart.
- Under Shipping Information, ensure your Country, Town/City, and Postcode are entered correctly.
- Click Update.
If the items do not reappear, try refreshing the page or contacting support.
Yes, absolutely! All digital products—including our digital cheat sheets and guides—are available for instant download worldwide. Regardless of where you are located, you can purchase and receive digital items immediately after checkout.
We are always looking to expand our physical reach! If you are outside our current shipping zones and would like to be notified when we start shipping to your country, please send us a message.
